Tag Leadership

Making design change irresistible

Intended audience: design leaders working on increasing design maturity of their organisation and struggling to gain traction. In this article I’m reflecting on the last decade of building design capability and why we still struggle to “get a seat at…

A B2B Provider Portal

Note: I’m unable to share original designs for this project due to client confidentiality. Situation A global healthcare client had the requirement to design and launch a rebate portal quickly. The portal’s functionality was simple: providers upload sales data each…

Central Government Alpha

Situation The client was amidst a complex digital transformation programme. The ambition was to digitise and modernise by automating manual processes, creating robust data processing capabilities, and re-designing their end-to-end service. My responsibilities included supporting the client’s head of research…