We worked with the UK Health Security Agency to identify opportunities to improve the Measles Surveillance Pathway. Navigating internal politics and ethical considerations, I led a team to plan and conduct a Discovery. We identified £800k in estimated efficiency savings…
Situation A government department’s ambition was to transform its marine licensing service. The complexity of the process, ministerial oversight, and several failed attempts in previous years made this a challenging environment that required careful stakeholder management and ambiguity around recruitment.…
I led design of an energy switching product. We conducted a comprehensive discovery to understand user needs, facilitated brainstorming workshop, designed the interface, and supervised build. The resulting product had an average SUS of 83 and accommodated 200 switches per…