Human Centered Designer
Human Centered Designer
We did some research recently. We asked participants to recount a particularly frustrating experience with customer service. Almost every single one said, “I felt like they didn’t listen.” and something in the vein of, “I need to know that they…
I discovered a beautiful new word today: Enshittification First used by Cory Doctorow in a blog post in 2022 [1], it describes the decay in quality of digital platforms over time as companies chase “growth at all costs”. This puts…
Can we talk about synthetic users? We, experience designers (or researchers; HCD is a big umbrella), all know they’re a bad idea… but why? And how do we convince our business colleagues without sounding like the whole field is in…
I’ve been working on something fun that I want to share with the design community. A ‘quick and dirty’ usability score for AI I’m calling the AI Experience Score (AES)—not to be confused with the Advanced Encryption Standard, the name…